Terms and Conditions

TERMS AND CONDITIONS

Terra Nostra offers its services through the online shop operating in the domain Adres-Znajomego.pl (“Shop”), as well as on the basis of individual agreements, orders placed by e-mail, by telephone, in person or in another agreed form.

These Terms and Conditions define the rules for customers’ use of our Shop, placing orders for the services we offer, and the conditions for their performance, complaints and settlement. These Terms and Conditions also apply to services ordered outside the Shop, in particular on the basis of individual agreements, orders placed by e-mail, by telephone, in person or other arrangements, unless the parties expressly agree otherwise.

If an individual agreement concluded with a customer is terminated, dissolved, expires or ceases to apply for any reason, in particular due to non-payment, the general rules set out in these Terms and Conditions shall apply to the further handling of shipments, returns, storage, settlements and other activities performed by Terra Nostra / Adres-Znajomego.pl, unless the parties expressly agree otherwise.

You may save or print the content of these Terms and Conditions using the standard functions of your Internet browser.

If you wish to contact us, you may do so by telephone at +4915175530914 or by e-mail at biuro@adres-znajomego.pl.

Below you will find the full address and registration details of our company:

Terra Nostra Paweł Jończyk
Adres-Znajomego.pl
Maurice Ravel Str. 8
77694 Kehl am Rhein
Germany
EU VAT ID: DE330333677

By creating an account in our Shop or placing an order, you accept these Terms and Conditions and the Privacy Policy. Please read them carefully and do not purchase our services if you do not accept the Terms and Conditions or the Privacy Policy.

We reserve the right to amend these Terms and Conditions. We will inform customers of any amendment by making the consolidated text of the Terms and Conditions available on the Shop website. The amendment shall enter into force on the date indicated by us, but not earlier than 7 days after the consolidated text of the Terms and Conditions has been made available in the Shop. Any amendment to the Terms and Conditions shall not affect the terms of agreements concluded before the effective date of the amendment.

Rules for using the online shop

The Online Shop www.Adres-Znajomego.pl may deprive the Customer of the right to use the Online Shop and may also limit the Customer’s access to part or all of the Online Shop resources with immediate effect if the Customer:

– provided false, inaccurate or outdated data during registration in the Online Shop, misleading the seller or infringing third-party rights
– infringed the rights of third parties through the Online Shop, in particular the personal rights of other customers of the Online Shop
– engaged in other conduct contrary to generally applicable law, general rules of Internet use or damaging the good name of the Online Shop Adres-Znajomego.pl

A person deprived of the right to use the Online Shop for the reasons indicated above may not register again without the prior consent of the Online Shop Adres-Znajomego.pl.

Terra Nostra / Adres-Znajomego.pl has the right to refuse to accept an order, refuse further customer service, limit the customer’s access to the Shop, terminate or dissolve an order or withdraw from further performance of the service if the customer, a person acting on the customer’s behalf or a person contacting us in relation to the customer’s matter behaves in an insulting, aggressive, vulgar, threatening, persistently harassing manner, violates the personal rights of the owner, employees, co-workers or other persons serving the Shop, or otherwise makes it impossible or significantly hinders the proper, safe and socially acceptable performance of the service.

Inappropriate conduct includes in particular statements, e-mail messages, SMS messages, messages sent through Internet messengers, telephone conversations, comments, social media posts or other forms of communication containing insults, defamation, threats, abuse, vulgar, aggressive, discriminatory, degrading content or content damaging the good name of Terra Nostra / Adres-Znajomego.pl, the owner, employees, co-workers or persons serving the customer.

In the event of refusal of further service, termination of an order or withdrawal from further performance of the service for the reasons indicated above, Terra Nostra / Adres-Znajomego.pl shall not continue to perform the service originally ordered. In particular, Terra Nostra / Adres-Znajomego.pl shall not be obliged to ship the parcel to the recipient address previously indicated by the customer in the order or to any other address indicated by the customer as the delivery address under that service.

If, at the time of refusal of further service, termination of the order or withdrawal from further performance of the service, the customer’s shipment is already in the warehouse of Terra Nostra / Adres-Znajomego.pl, the shipment may be returned only to the original sender, provided that the sender can be identified and the return is lawful and technically possible.

The return of the shipment to the original sender shall take place after Terra Nostra / Adres-Znajomego.pl receives a valid return label from the customer, sender or another authorised person, or after the customer has paid in advance the costs of return, storage, securing, preparation of the shipment for return and other due amounts connected with handling the shipment.

Until a valid return label is received or until the costs of return and other due amounts are paid, the shipment may be held in the warehouse. For the period of further storage of the shipment, Terra Nostra / Adres-Znajomego.pl may charge fees for storage, securing and handling in accordance with these Terms and Conditions, the price list or an individual cost settlement.

The amount paid by the customer for the service may be credited against activities already performed by Terra Nostra / Adres-Znajomego.pl, costs of receiving the shipment, storage, handling, securing, repacking, preparation for return, incurred fees, payment costs, administrative costs and other due amounts owed by the customer to Terra Nostra / Adres-Znajomego.pl. If a surplus remains after such settlement, it shall be refunded to the customer, provided that there are no other due amounts owed by the customer to Terra Nostra / Adres-Znajomego.pl.

If the customer does not provide a valid return label, does not pay the return costs, does not settle due amounts or further contact with the customer is impossible for reasons attributable to the customer, Terra Nostra / Adres-Znajomego.pl may, after prior notice to the customer, place the shipment in further storage, return it to the original sender if possible, or proceed with it in accordance with the section of these Terms and Conditions concerning unpaid, unidentified, uncollected or abandoned shipments.

Our services

Consolidated parcels

The parcel consolidation and forwarding service we offer consists in particular of:

– providing customers with a physical address in Poland, Germany or France to which they may send shipments containing goods purchased in Poland, Germany, France or other European Union countries
– receiving shipments at the warehouse
– consolidating multiple shipments, i.e. combining them into one shipment
– if applicable, repacking, reducing the size or preparing the shipment for onward dispatch
– shipping the consolidated parcel to the address indicated by the customer

Single parcels

The single parcel forwarding services we offer consist in particular of:

– providing customers with a physical address in Poland, Germany or France to which they may send shipments containing goods purchased in Poland, Germany, France or other European Union countries
– receiving and accepting the parcel in our warehouse
– if applicable, preparing the parcel for onward dispatch
– shipping the parcel to the address indicated by the customer

Returns handling

Under separate arrangements or under the rules set out in these Terms and Conditions, we may also provide a returns handling service, consisting in particular of accepting return shipments, identifying them, temporarily storing them, preparing them for collection, palletising them or forwarding them.

If returns handling is carried out on the basis of a separate agreement concluded between Terra Nostra / Adres-Znajomego.pl and the customer, the terms of that separate agreement shall apply first.

If no separate agreement concerning returns handling has been concluded, or if such agreement has been terminated, dissolved, expired or the period for which it was concluded has ended, and returns continue to be sent to the warehouse address of Terra Nostra / Adres-Znajomego.pl, the rules set out in the section “Returns handling without a separate agreement” shall apply.

Returns handling without a separate agreement

If no separate written, e-mail or individual agreement concerning returns handling has been concluded between Terra Nostra / Adres-Znajomego.pl and the customer, or if such agreement has been terminated, dissolved, expired or the period for which it was concluded has ended, and the customer, its contractors, consumers, marketplace operators, online shops or other entities continue to send return shipments to the warehouse address of Terra Nostra / Adres-Znajomego.pl, the following rules shall apply.

The rules set out in this section shall also apply where an earlier individual agreement concerning returns handling has been terminated, dissolved, expired or ceased to apply due to non-payment or another breach of obligations by the customer, and return shipments continue to be sent to the warehouse address of Terra Nostra / Adres-Znajomego.pl.

Returns handling means in particular receiving a return shipment at the warehouse address, identifying it, registering it, temporarily storing it, possibly preparing it for further collection or onward dispatch, and providing the customer with information about the receipt of the return.

The cost of receiving and handling one return shipment is EUR 15 gross for each individual return, unless the parties agree otherwise.

If returns are collected, stored or prepared for collection in the form of a pallet, the cost of storing one pallet is EUR 50 gross for each commenced month of storage, unless the parties agree otherwise.

The fee for pallet storage is charged for each commenced month, regardless of the actual number of storage days in a given billing month.

After preparing the pallet for collection, Terra Nostra / Adres-Znajomego.pl issues an invoice to the customer for the services due, in particular for receiving returns, storage, pallet preparation and any other agreed activities.

The customer is obliged to collect the prepared pallet within 7 days from the invoice date, unless the parties agree on another collection date.

Collection of the pallet means both personal collection by the customer and collection by a carrier, forwarder, courier or another person or company acting on behalf of the customer.

If the customer does not collect the prepared pallet within 7 days from the invoice date, Terra Nostra / Adres-Znajomego.pl has the right to charge further storage fees in accordance with these Terms and Conditions, i.e. EUR 50 gross for each further commenced month of pallet storage.

The release of the pallet may be withheld until the customer has settled all due amounts connected with returns handling, storage, pallet preparation, transport or other services performed for the customer.

The customer is responsible for properly marking return shipments in a way that enables their identification. Return shipments should contain data enabling them to be assigned to the customer, in particular the customer’s company name, customer number, order number, RMA number or another marking agreed with Terra Nostra / Adres-Znajomego.pl.

Terra Nostra / Adres-Znajomego.pl shall not be liable for delays, incorrect identification or inability to assign a return to the customer if the return shipment has been marked incorrectly, incompletely or contrary to earlier arrangements.

Terra Nostra / Adres-Znajomego.pl does not inspect the quality, completeness, technical condition or conformity of the returned goods with the order, unless the parties expressly agree on such a service separately.

Acceptance of a return into the warehouse does not confirm that the goods are complete, undamaged, as described, free from defects or accepted by the end customer in accordance with the sales rules applied by the customer.

If the customer does not collect returns, pallets or other items remaining in the warehouse despite a request for collection and despite expiry of the set deadline, Terra Nostra / Adres-Znajomego.pl has the right to claim from the customer further costs of storage, handling, securing, repacking, transport or disposal, if such costs arise.

Items prohibited from shipment under our services

The following items may not be shipped under our services:

– items exceeding the permitted dimensions or weight for the selected service
– items that cannot be packed into a parcel meeting the carrier’s requirements
– ammunition
– accumulators
– antiques
– lithium batteries, if the given carrier does not allow their transport or allows them only under special conditions
– excise stamps
– jewellery
– vouchers
– weapons and weapon parts
– certificates
– works of art
– furs and leather
– precious stones and precious metals
– bulletproof vests
– credit and payment cards
– postal correspondence, including letters
– flammable materials
– radioactive materials
– explosive materials
– seat-belt pretensioners
– narcotics, medicines, psychotropic substances and other substances whose transport is prohibited or restricted
– securities
– money and cash equivalents, including coins, banknotes, cheques, etc.
– airbags
– dangerous items or items that may cause damage to persons or property
– items packed in packaging that may soil or otherwise damage other shipments
– publications and audiovisual materials prohibited by law
– corrosive or foul-smelling substances
– tobacco and tobacco products
– alcoholic products
– human corpses or remains
– quickly perishable food or food requiring special storage conditions
– live plants
– live animals
– items that, under Polish, German, French, EU law or the terms of the relevant carrier, may not be transported

Before sending a shipment, the customer is obliged to ensure that its contents may be legally transported and are not excluded from transport or insurance by the relevant carrier.

If a shipment containing prohibited, dangerous, transport-excluded or unlawful items is delivered to our warehouse, we may refuse further handling, return it to the sender at the customer’s expense, hand it over to the competent authorities or proceed in accordance with applicable law and carrier terms. The customer shall be responsible for all costs, damages, penalties, fees and claims arising in connection with the dispatch of such a shipment.

Prices of our services

The prices of our services are set in EUR. The Shop may offer the possibility of choosing another currency, in particular PLN. If another currency is selected, the payment amount may depend on the exchange rate applied by the payment system or payment operator.

We reserve the right to change service prices and to conduct, change and cancel promotions, discounts and sales. A price change shall not affect orders placed before the date on which the price change, promotion terms or sale terms enter into force.

The prices specified by us apply to standard shipments to addresses served under the given service. Shipping to islands, overseas territories, remote regions, hard-to-reach regions or regions requiring a carrier surcharge may require individual pricing.

The price of our service may include in particular:

– provision of an address for receiving parcels in Poland, Germany or France
– warehouse service within the scope specified in the description of the given service
– shipment consolidation service, if ordered
– collective packaging of a consolidated parcel, if necessary and covered by the given service
– transport between our warehouses, if the given service provides for it
– shipping the parcel to the recipient address

For shipment consolidation services, the general pricing rule is that the customer pays the shipment price according to its final weight, dimensions, dispatch country, delivery country and selected service, and an additional fee of EUR 5 gross is charged for each subsequent shipment included in the consolidation, unless the description of the given service, the price list, individual arrangements with the customer or a specific consolidation service available in the Shop provide otherwise.

If a specific consolidation service is available on the Shop website as an integral service covering a defined scope of consolidation, number of shipments, weight, size, shipping direction or other parameters, the terms and price indicated in the description of that specific service shall apply, unless the parties agree otherwise.

If, after consolidation, the final weight, dimensions or other parameters of the parcel exceed the scope of the paid service, Terra Nostra / Adres-Znajomego.pl may request the customer to pay the difference for the appropriate service according to the actual parameters of the parcel after consolidation.

Additional activities such as longer storage, collection from a pick-up point, surcharge for weight or size, additional insurance, non-standard repacking, photo service, content inspection or other additional services may be subject to additional fees in accordance with the price list or an individual arrangement.

After the expiry of the free storage period of 6 weeks, i.e. 42 days, the fee for further storage of a shipment is EUR 0.5 gross for each commenced day of storage of each shipment, unless the description of the given service, the price list or individual arrangements with the customer provide otherwise.

In the case of returns handling without a separate agreement, the cost of receiving one return shipment is EUR 15 gross, and the cost of storing one pallet is EUR 50 gross for each commenced month of storage.

Creating an account in the Shop

Purchasing the services we offer requires creating an account in the Shop or providing personal data and delivery address details when purchasing the given service. Creating an account shortens the ordering process and removes the need to enter the data each time another order is placed.

Creating an account requires providing an e-mail address and setting a password. By creating an account, you undertake to provide complete, true and up-to-date information required in the registration form.

You may not transfer rights to your account created in the Shop to another person or allow another person to use it. You should protect the security of your account and the password protecting it. You should not disclose the password to your Shop account to anyone.

You may register in our Shop and purchase the services offered if you have full legal capacity. If you do not have full legal capacity, you may purchase services only after obtaining prior consent from a parent, guardian or legal representative.

If you act on behalf of an organisation, legal person or other entity, you should be authorised to use the Shop and act on their behalf.

After creating an account, you may provide additional information in your account profile, e.g. delivery addresses or contact numbers.

Placing orders and conclusion of the agreement

Orders are placed through the online shop operating in the domain www.adres-znajomego.pl or outside the Shop, in particular by e-mail, by telephone, in person, through individual arrangements or on the basis of a separate agreement.

The customer selects the service of interest, in particular the dispatch country, delivery country, type of service, weight range, size or another service variant.

The service agreement is concluded when Terra Nostra / Adres-Znajomego.pl confirms acceptance of the order or when performance of the service begins on the basis of the order placed by the customer, whichever occurs first. For services ordered through the Shop, the condition for starting performance of the service is generally payment, unless the parties agree otherwise.

Clicking the button “Order with obligation to pay” constitutes placing a binding order for the services in the basket. We confirm the order by e-mail immediately after the order is sent.

If payment for the ordered service is not credited within 7 days from the date of placing the order, the order may be cancelled without any additional statement by Terra Nostra / Adres-Znajomego.pl, unless the parties agree otherwise.

If the weight, dimensions or other parameters of the shipment exceed the parameters of the selected and paid service, we may request the customer to pay a surcharge. The surcharge corresponds to the difference between the price of the service appropriate for the actual shipment parameters and the amount already paid by the customer, unless the parties agree otherwise.

If, in the case of a consolidated shipment, the weight or dimensions exceed the maximum limit specified for the given service, we may try to reduce the weight or size of the shipment by repacking, removing unnecessary outer packaging or other technical activities, provided that the customer has not objected and the nature of the shipment permits it.

If reducing the weight or size is not possible, not reasonable, involves a risk of damaging the contents or the customer does not consent to it, the customer shall be obliged to pay the surcharge for the appropriate service or choose another shipping method.

If consolidation, repacking or onward dispatch of shipments is not possible due to exceeding the permitted weight, dimensions, type of contents, carrier terms or other technical or legal restrictions, we will inform the customer of the situation. In such a case, the customer is obliged to indicate further handling of the shipments, in particular to pay for another available service, request return of the shipments to the indicated address, collect the shipments personally or agree another method of handling. The costs of such return, collection, storage or additional handling shall be borne by the customer.

Terra Nostra / Adres-Znajomego.pl may refuse to perform an order or withdraw from its performance if performance of the service is impossible, would violate the law, carrier terms, these Terms and Conditions, would require transport of prohibited or transport-excluded items, the customer has not paid the required amount or surcharge, or the customer has provided incorrect, incomplete or misleading data.

If for any reason we are unable to perform the order, we will inform the customer by e-mail and promptly refund the paid price, provided that the service has not already been partially performed and there are no grounds to set off amounts due for the part of the service already performed or costs incurred.

We reserve that the parcel is shipped after full payment of the service price and any surcharges.

We deliver parcels within the countries and routes indicated in the Shop offer. The availability of a given service may depend on the country, region, carrier, weight, dimensions and type of shipment.

If the delivery time is given in working days, this means Monday to Friday, excluding public holidays in the dispatch country, transit country or delivery country.

The prices offered at the time of placing the order apply. All prices we provide are gross prices, unless otherwise indicated in the given offer.

Payments

In our Shop, we offer the following payment methods: bank transfer in EUR or PLN, PayPal and card payments, if the given payment method is currently available.

Refunds are generally made to the account or payment method used by the customer to pay for the ordered service. In the case of payment by bank transfer, the refund may be made to the account from which the transfer was made, unless the parties agree otherwise.

If a surcharge is required for an order, in particular due to exceeding weight or dimensions, service change, additional insurance, additional storage or other additional services, the customer is obliged to pay the surcharge before further performance of the service, unless the parties agree otherwise.

Course of service performance

The standard course of service performance may include the following stages:

– registration of the customer in the system of the Shop www.adres-znajomego.pl
– selecting the desired service, placing the order and making payment
– receiving an e-mail confirming the order
– receiving the warehouse address in Poland, Germany or France to which the customer may send shipments
– making purchases from the seller and providing the address received from us as the delivery address
– properly marking the shipment in accordance with the instructions, in particular by including our company name, order number and the customer’s surname
– receiving the shipment in our warehouse
– registering the shipment in the system
– if applicable, transport between warehouses
– if applicable, consolidation, repacking or preparation of the shipment for onward dispatch
– shipping the parcel to the address indicated by the customer by a courier, postal or logistics company

Please remember that the delivery address provided to the seller must comply with the instructions provided by us after placing the order. In particular, it should contain a note enabling identification of the customer and order, e.g.:

Terra Nostra / order number / customer surname

Example:

Terra Nostra / XGKJCIJOC / Kowalski

Some parcels, in order to shorten the delivery time, may be shipped by courier to the customer’s address directly from the warehouse in the country in which they are located, without transport to another warehouse, if the given service and work organisation allow it.

Acceptance of a shipment into the warehouse

At the address provided to the customer, only shipments that can be clearly established as belonging to the customer or intended for handling under our services may be received.

For a shipment to be clearly identified, it must be marked in accordance with the instructions provided to the customer in the purchase confirmation e-mail. Proper marking should include our company name, order number and the customer’s surname.

Each shipment that is accepted into the warehouse and can be clearly identified will be registered in our system as soon as possible, generally within one working day. The customer will be informed of the receipt of the shipment by e-mail or through the Shop system.

We are not liable if the customer does not receive the e-mail informing about receipt of the shipment where this results from reasons beyond our control, in particular an incorrect e-mail address, mailbox settings, spam filter, e-mail service failure or technical problems on the customer’s side.

If the address on the shipment does not contain the required data, the shipment may not be accepted from the courier or postal service, may be incorrectly identified or its assignment to the customer may be delayed. We are not liable for costs and delays arising in connection with an incompletely marked shipment.

When receiving a shipment from a courier, postal service or through personal delivery by the sender, we do not carry out a detailed inspection of the shipment contents or check it for hidden damage. The shipment is accepted in the condition in which it was delivered.

If the shipment is visibly damaged externally, we may, to the extent organisationally possible, mark it in the system as damaged, take photos or make a reservation to the delivery person. However, the absence of such a note, photo or reservation does not confirm that the shipment was delivered to the warehouse undamaged.

If the shipment is visibly damaged externally and this is noticed by us upon receipt or registration, we will inform the customer by e-mail or through the Shop system.

We may receive shipments only on working days and during the working hours of the given warehouse. We are not liable for shipments delivered outside working hours, left without receipt confirmation, delivered to an incorrect address or received by a person who is not an employee or representative of our warehouse.

We may accept only shipments originating from countries served under the given service. If a shipment from outside the permitted area is delivered to the warehouse, in particular a shipment requiring customs clearance, we may refuse to accept it, return it to the sender at the customer’s expense or proceed in accordance with applicable law.

If a shipment delivered to the warehouse is subject to customs duties, taxes, import fees or other public-law charges, the customer undertakes to reimburse us for all costs connected with covering such charges and an administrative fee of EUR 10, unless another fee is indicated for the given service.

We may accept only shipments paid for in advance by the customer or seller. Delivery of a shipment to our warehouse may not involve any obligation to pay cash on delivery, customs duty, tax, courier fee or any other amount upon receipt, unless this has been expressly agreed in advance. We are not liable for costs incurred by the customer as a result of refusal to accept a shipment requiring payment upon delivery.

Unpaid, unidentified, uncollected or abandoned shipments

The customer is obliged to pay for the ordered service, any surcharges, storage costs, additional handling costs on time and to issue the necessary instructions concerning shipments located in the warehouse of Terra Nostra / Adres-Znajomego.pl.

If a shipment cannot be clearly identified, the customer has not paid for the service, the customer has not paid the required surcharge, the customer has not indicated further handling of the shipment, the customer has not collected the shipment or further handling of the shipment is impossible due to lack of cooperation by the customer, Terra Nostra / Adres-Znajomego.pl has the right to suspend further handling of the shipment until the matter is clarified and all amounts due are settled.

During the period of suspended handling of the shipment, fees may be charged for storage, securing, additional handling, repacking, preparation for return, transport, disposal or other activities necessary to properly secure the shipment or complete its handling.

If a shipment cannot be clearly identified, i.e. it cannot be assigned to a specific customer, order, customer account or other order handled by Terra Nostra / Adres-Znajomego.pl, the shipment may be temporarily secured in the warehouse as an unidentified shipment.

In the case of unidentified shipments, Terra Nostra / Adres-Znajomego.pl may take reasonable steps to establish the owner, sender, recipient or person entitled to the shipment, in particular by checking the data visible on the packaging, shipment number, sender details, recipient details, documents attached to the shipment or information available in warehouse systems and customer correspondence.

If a shipment remains unidentified for more than 6 months from the date of its acceptance into the warehouse and, despite reasonable steps, it is not possible to establish the customer, order, sender, recipient or another person entitled to the shipment, Terra Nostra / Adres-Znajomego.pl may, within the limits permitted by applicable law, return the shipment to the original sender if the sender can be identified, place it in further storage, sell its contents, dispose of it or proceed with it in another lawful manner.

If a shipment has been identified and can be assigned to a specific customer, order, customer account or other order, but the customer has not paid for the service, has not paid the required surcharge, has not collected the shipment, has not issued further instructions or further contact with the customer is impossible, Terra Nostra / Adres-Znajomego.pl may request the customer to collect the shipment, pay the amounts due and indicate further handling of the shipment, setting an additional deadline of not less than 14 days.

The request may be sent to the customer’s last known e-mail address, the address indicated in the customer account, the address provided in the order or another contact channel known to Terra Nostra / Adres-Znajomego.pl. If the customer has provided incorrect or outdated contact details, the consequences of non-delivery of the request shall be borne by the customer.

If, despite the request, the customer does not collect the shipment, does not pay the amounts due, does not indicate further handling of the shipment or further contact with the customer is impossible, Terra Nostra / Adres-Znajomego.pl may, within the limits permitted by applicable law, return the shipment to the original sender, place it in further storage, sell its contents, dispose of it or proceed with it in another lawful manner.

The sale of a shipment or its contents may take place in particular to cover the customer’s due amounts owed to Terra Nostra / Adres-Znajomego.pl, storage costs, handling costs, sale costs, securing costs, transport costs, disposal costs and other justified costs incurred in connection with the shipment.

If, after deducting all due amounts and costs, a surplus remains from the sale, it shall be transferred to the customer, provided that the customer is known, provides correct settlement details and there are no other due amounts owed by the customer to Terra Nostra / Adres-Znajomego.pl. If transfer of the surplus is impossible for reasons attributable to the customer, the amount may be secured in accordance with applicable law.

Disposal of a shipment or its contents may take place in particular if the shipment has no real commercial value, its sale would be impossible, uneconomical or unlawful, the contents are spoiled, damaged, dangerous, prohibited from transport, excluded from circulation, violate the law, may cause damage, generate disproportionate storage costs or require a special handling method.

Before sale or disposal, Terra Nostra / Adres-Znajomego.pl may prepare documentation of the shipment, in particular photographic documentation, a description of the contents, a record of attempts to contact the customer and a statement of amounts due and costs.

The provisions of this section do not limit the right of Terra Nostra / Adres-Znajomego.pl to claim further amounts from the customer if the costs of storage, handling, securing, transport, sale, disposal or other costs connected with the shipment exceed the value obtained from sale or if sale of the shipment is not possible.

Service performance time

From the moment of purchase and payment for the service and receipt of our warehouse address, the customer has the time specified in the service description to complete the order. During this period, the customer’s shipments may arrive at our warehouse address.

The free storage period, the possibility of its extension and any fees for longer storage are determined by the description of the given service, the price list or individual arrangements with the customer.

Transport of shipments between warehouses, consolidation and dispatch to the customer are carried out in accordance with the organisation of warehouse work, carrier availability and transport schedule.

The service performance times provided are indicative, unless expressly indicated otherwise for the given service. The performance time may be affected in particular by: the day the last shipment arrives at the warehouse, the number of shipments, the need for consolidation, the need for a surcharge, public holidays, weekends, carrier delays, customs inspections, incorrect shipment marking, incorrect address, random events or force majeure.

In the case of consolidated services, the consolidated parcel is dispatched after all the customer’s shipments have arrived at the warehouse, have been registered, prepared, if applicable repacked, the final weight and dimensions have been determined, and the full price of the service and any surcharges have been paid.

Storage of shipments

Unless the description of the given service, the price list or individual arrangements with the customer provide otherwise, the customer’s shipments may be stored free of additional charge for up to 6 weeks, i.e. 42 days, from the date of acceptance of the shipment into the warehouse of Terra Nostra / Adres-Znajomego.pl.

After the expiry of 6 weeks, i.e. 42 days, Terra Nostra / Adres-Znajomego.pl has the right to charge a fee for further storage of the shipment in the amount of EUR 0.5 gross for each commenced day of storage of each shipment.

The fee for further storage may be charged in particular if the customer has not paid for shipping, has not paid the required surcharge, has not issued further instructions, has not collected the shipment, has not indicated the method of further handling, or for other reasons attributable to the customer the shipment remains in the warehouse for more than 6 weeks.

Dispatch, release, return or further handling of the shipment may be withheld until the customer settles all amounts due, including storage fees, handling, repacking, securing, preparation for dispatch or return and any surcharges.

Opening shipments

We reserve the right to open shipments in the following cases:

– if the owner of the shipment cannot be identified and there is a justified assumption that the shipment may contain documents enabling its identification
– when the customer orders a shipment inspection service
– when the customer orders a shipment photo service
– during shipment consolidation, if this is necessary to perform the service
– during repacking, size reduction, reduction of packaging weight or preparation of the shipment for onward dispatch
– if there is a suspicion that the shipment contains prohibited, dangerous, transport-excluded items or items that may cause damage to persons, property or other shipments
– if required by law, an instruction of an authorised authority or carrier terms

The shipment is opened only to the extent necessary to achieve the purpose for which it was opened.

Intellectual property rights

All rights to the Shop and the services offered, in particular intellectual property rights to the name, trademarks, domain, form, graphics, articles, photos and other content, belong to us or our business partners. Copying, distributing or using them without consent may infringe our rights or the rights of our business partners.

Submitted information

It is prohibited for Shop users to provide, send or transmit any unlawful content.

If you become aware of any unlawful activity by another user, you should inform us immediately by sending an e-mail to the address indicated at the beginning of these Terms and Conditions.

We have the right to moderate or remove all or part of statements and other content posted in the Shop that violate these Terms and Conditions, applicable law, good practices, third-party rights or may damage our good name or expose us to liability.

Technical requirements necessary to use the Shop

The technical requirements necessary to cooperate with the Shop’s ICT system are as follows:

– access to a device connected to the Internet
– active e-mail address
– Internet browser enabling the use of websites
– enabled cookies, if required for the proper functioning of the Shop

Withdrawal from the agreement

You have the right to withdraw from the agreement for the purchase of our service within 14 days from the date of its conclusion, without giving any reason, provided that the service has not already been fully performed.

To meet the deadline, it is sufficient to send us the notification before its expiry.

Withdrawal should be made by an unequivocal statement of will, for example by letter sent by post or by e-mail.

If you withdraw from the service purchase agreement, we will promptly, but not later than within 14 days from the date of receiving your notification, refund the payments received, subject to deduction of amounts due for the service performed up to the time of withdrawal, if we began performing the service with your consent.

The refund will generally be made to the account or by the payment method used by you to pay for the purchased service, unless we jointly agree on another refund method.

Please remember that if you withdraw from the agreement when we have partially performed the service, we may request payment from you for the services provided up to the time of withdrawal and for costs that we cannot avoid or recover.

Shipment insurance, carrier liability and transport complaints

Nature of our service

We provide a logistics intermediary service consisting in particular of providing an address for receiving shipments, accepting the shipment into the warehouse, temporarily storing it, possibly preparing it for onward dispatch, consolidation, repacking or handing the shipment over to the carrier for further transport.

We are not the seller of the goods contained in the shipment. We are not responsible for their origin, properties, technical condition, completeness, legality of trade, conformity with the sales agreement, value or the way they were packed by the seller, sender or customer.

We are not a carrier within the meaning of transport law, unless we perform transport using our own means of transport. Shipments are transported by external courier, postal or logistics companies. Liability for transporting the shipment from the moment it is accepted by the carrier until it is delivered to the recipient rests with the carrier performing the given transport service, in accordance with applicable law, carrier terms and the conditions of the selected service.

The fact that Terra Nostra / Adres-Znajomego.pl may appear on the shipping label as the sender, payer of the label or transport ordering party does not mean that we become the seller of the goods or that we assume responsibility for the shipment contents, their value, quality, completeness, legality, correct original packaging or technical condition.

If, according to the terms of a given carrier, a formal complaint may be submitted only by the sender, payer of the label or transport ordering party, we may submit a complaint to the carrier on behalf of the customer, but only on the basis of complete documentation provided by the customer and within the scope permitted by the carrier’s terms.

Shipment insurance

Shipments may be covered by the carrier’s basic liability limit or insurance provided for the given transport service, in accordance with the carrier’s terms, the conditions of the selected service and any insurance terms.

Shipments sent by us from Germany to addresses in Germany are generally covered up to the value provided for the given service by the carrier. In the case of standard courier shipments within Germany, the basic limit may be up to EUR 520, provided that the given carrier and selected service provide such a limit.

Shipments sent by us from Poland to addresses in European Union countries are covered by carrier liability in accordance with the terms of the given carrier and the conditions of the selected service. The liability limit may depend, among other things, on the shipment weight, type of service, delivery country, type of goods and insurance terms.

The customer is obliged to familiarise themselves with the carrier’s liability limit and insurance terms before ordering shipment, in particular in the case of valuable, delicate, used, collectible, electronic, glass, ceramic, automotive, car parts, household appliance/RTV equipment or other items susceptible to damage.

If the value of the shipment exceeds the carrier’s basic liability limit, the customer should purchase additional insurance, if available for the given service, country, carrier and type of goods. If interested in additional insurance, please contact us before shipment at: bok@adres-znajomego.pl.

Failure to purchase additional insurance means that the customer accepts the risk that any compensation may be limited to the liability limit of the carrier or insurer.

We do not guarantee payment of compensation by the carrier or insurer. The complaint handling may be conditional upon the customer meeting all formal requirements, including timely damage reporting, preparation of a damage report, keeping the packaging, presenting a document confirming the value of the goods and making the shipment available for inspection.

If the carrier or insurer refuses to pay compensation due to violation of the complaint procedure, missing documents, missing report, missing photos, improper packaging, transport of goods excluded from insurance or exceeding deadlines, we are not liable for such refusal, unless the damage was caused by our fault.

If the shipment is damaged, lost or incomplete on the route from the seller, shop or original sender to our warehouse, all claims connected with that damage should be directed directly to the seller, shop, original sender or carrier performing that first transport stage. We are not liable for damage occurring before physical acceptance of the shipment into our warehouse.

Obligation to check the shipment upon receipt

The customer or shipment recipient is obliged to check the condition of the shipment’s outer packaging upon receipt from the courier, pick-up point employee, parcel locker operator or another entity delivering the shipment.

If visible damage to the packaging, traces of wetness, crushing, tearing, broken tape, shortage, repacking, weight difference or other external signs of shipment damage are found, the customer or recipient should:

– refuse to accept the shipment or accept it with an express reservation
– request the carrier to prepare a damage report
– take photos of the packaging before opening it
– keep the outer packaging, filling material and the entire shipment contents until the complaint procedure is completed
– immediately inform us of the situation

Accepting the shipment without reservations despite visible damage to the packaging may result in refusal of the complaint by the carrier or insurer. We are not liable for negative consequences of failure to prepare a damage report, lack of photos, failure to keep the packaging or failure to make reservations upon receipt.

Hidden damage

If damage, shortage or destruction of the shipment contents could not be noticed externally upon receipt, the customer is obliged to report the damage immediately after discovering it, but no later than within the deadline required by the terms of the given carrier or applicable law.

In the case of hidden damage, the customer should in particular:

– immediately stop further unpacking if it may hinder establishing the condition of the shipment
– take photos of the outer packaging, filling material, arrangement of the goods and damaged contents
– keep the original packaging, filling material and damaged goods
– request the carrier to prepare a damage report or complete the carrier’s complaint form, if the carrier provides such a procedure
– immediately provide us with a description of the damage, photographic documentation, shipment number, document confirming the value of the goods and confirmation of reporting the damage to the carrier, if such report has been made

Failure to report hidden damage immediately, lack of photographic documentation, disposal of the packaging, further use of damaged goods or inability to present the shipment for inspection may result in refusal of the complaint by the carrier or insurer.

In the case of hidden damage, we may help the customer forward the complaint to the carrier if, according to the carrier’s terms, the complaint should be submitted by the sender, payer of the label or transport ordering party. The condition for taking such action is that the customer provides complete documentation required by the carrier.

Transport complaints

Complaints concerning loss, shortage, damage, destruction, delay or incorrect delivery of a shipment are handled in accordance with the terms of the carrier performing the given transport service and in accordance with applicable law.

In the event of damage, loss, shortage, destruction, delay or incorrect delivery of a shipment, the customer is obliged first to submit a complaint independently directly to the carrier if the carrier’s terms allow this. Terra Nostra / Adres-Znajomego.pl may provide the customer with informational assistance, in particular by providing the shipment number, carrier details, proof of dispatch or other documents available to Terra Nostra / Adres-Znajomego.pl.

As a logistics intermediary, we do not decide independently on complaints concerning the course of transport performed by an external carrier.

If, according to the carrier’s terms, the complaint may be submitted directly by the shipment recipient, the customer should submit the complaint directly to the carrier and inform us that it has been submitted.

If, according to the carrier’s terms, the complaint may be submitted only by the sender, payer of the label or transport ordering party, we may submit the complaint on behalf of the customer, provided that the customer provides us with the complete documents and information required by the carrier.

The customer is obliged to provide us in particular with:

– damage description
– photos of the outer packaging, filling material and damaged contents
– damage report or confirmation of reporting the damage to the carrier, if prepared
– document confirming the value of the goods, e.g. invoice, receipt, purchase confirmation or payment confirmation
– order number, shipment number and recipient details
– other documents required by the carrier or insurer

We may forward the complaint to the carrier only on the basis of documents provided by the customer. We are not liable for refusal of the complaint by the carrier or insurer if the refusal results in particular from:

– lack of damage report
– lack of photos
– failure to keep the packaging
– lack of a document confirming the value of the goods
– exceeding complaint deadlines
– improper or insufficient packaging of the shipment
– transport of goods excluded from liability or insurance
– other circumstances beyond our control

All decisions concerning acceptance or refusal of a transport complaint, the amount of compensation and the date of its payment are made by the carrier or insurer in accordance with their own terms, insurance terms and applicable law.

We do not independently assess the validity of claims concerning transport damage. If a complaint is submitted to the carrier, we forward the carrier’s position to the customer. Our liability is limited to properly forwarding the complaint together with the documentation provided by the customer, provided that, according to the carrier’s terms, the complaint should be submitted by us as sender, payer of the label or transport ordering party.

Any complaint concerning our service may be submitted to us in writing, by e-mail or by telephone to the addresses and numbers indicated at the beginning of these Terms and Conditions. If the data or information provided in the complaint requires supplementation, before considering it we will ask you to supplement it within the indicated scope.

Complaints concerning our service will be considered as soon as possible, no later than within 14 days. The response to the complaint will be sent to the e-mail address assigned to your account in the Shop or by e-mail, and if these details are not known to us — in writing.

The 14-day period applies to complaints relating to services provided directly by Terra Nostra / Adres-Znajomego.pl. This period does not mean that a complaint procedure conducted by an external carrier or insurer will be completed within 14 days, as such procedure is conducted in accordance with the terms and deadlines of the given carrier or insurer.

Shipment packaging

The sender, seller or customer is responsible for proper packaging of the shipment, depending on who prepared the shipment for transport.

The packaging should be adapted to the type, value, weight, dimensions and susceptibility of the goods to damage and should protect the contents against movement, crushing, shocks, moisture and typical loads occurring in courier transport.

We are not liable for damage resulting from improper, insufficient or non-original packaging of the shipment if the shipment was delivered to our warehouse already packed by the sender, seller, shop or customer.

If an incoming shipment to our warehouse has visible external damage, we may, to the extent organisationally possible, document this fact with photos or a note. The absence of such documentation does not, however, confirm that the shipment was delivered to the warehouse undamaged.

In the case of consolidation, repacking, size reduction or preparation of the shipment for onward dispatch performed at the customer’s request, we perform these activities with due care. However, we are not responsible for the properties of the factory, original or shop protection of the goods or for damage resulting from defective packaging of the goods before delivery to our warehouse.

The customer acknowledges that interference with packaging, consolidation, repacking or size reduction of the shipment may affect the assessment of a complaint by the carrier or insurer.

Exclusions of liability

We are not liable for:

– actions or omissions of carriers, courier companies, postal operators, pick-up points or parcel locker operators
– damage, shortages, losses or delays occurring during transport performed by an external carrier
– refusal of a complaint by the carrier or insurer
– damage resulting from improper packaging of the shipment by the sender, seller, shop or customer
– lack of documents confirming the value of the goods
– failure to report damage within the required deadline
– disposal of packaging before completion of the complaint procedure
– providing by the customer of incorrect data, weight, dimensions, value or type of shipment contents
– transport of goods excluded from transport, uninsurable or admitted only under special conditions by the given carrier
– damage resulting from the properties of the goods themselves, their fragility, wear, previous damage, factory defects or improper securing by the seller, shop, sender or customer

The above exclusions of liability do not apply to the extent that the damage was caused by our exclusive intentional fault or gross negligence.

Customer cooperation obligation

The customer is obliged to cooperate with us, the carrier and the insurer to the extent necessary for proper consideration of the complaint.

The customer is obliged to provide us with true, complete and up-to-date information concerning the shipment, its value, contents, condition, packaging method and circumstances of the damage.

Lack of customer cooperation, failure to provide required documents, exceeding deadlines, lack of photos, lack of damage report, failure to keep the packaging or inability to present the shipment for inspection may make it impossible to effectively pursue claims against the carrier or insurer.

If, due to an action or omission by the customer, it is not possible to effectively submit a complaint to the carrier or the complaint is rejected, we are not liable for the lack of payment of compensation by the carrier or insurer.

If compensation is paid by the carrier or insurer to our account, we will transfer the amount received to the customer after it is credited, subject to set-off of any due amounts owed by the customer to Terra Nostra / Adres-Znajomego.pl, if any.

Personal data

The rules for processing customers’ personal data, including information about the data controller, purposes of processing, legal bases, data retention period and customers’ rights, are described in the Privacy Policy available on the Shop website.

Governing law and amicable dispute resolution

The law applicable to these Terms and Conditions is the law applicable to the registered office of Terra Nostra Paweł Jończyk, i.e. German law, subject to mandatory provisions of law that may apply to consumers.

For customers who are not consumers, the court competent for disputes arising from these Terms and Conditions or agreements concluded with Terra Nostra / Adres-Znajomego.pl is the court competent for the registered office of Terra Nostra Paweł Jończyk, unless mandatory provisions of law provide otherwise.

The ODR platform of the European Commission provides an online system for resolving disputes between consumers and traders at EU level.

The ODR platform is an interactive and multilingual website with a single point of access for consumers and traders seeking out-of-court resolution of a dispute concerning contractual obligations arising from an online sales agreement or service agreement.

In the event of a dispute, the customer may contact us in order to attempt to resolve the matter amicably before referring it to court or a competent authority.